Frequently Asked Questions

Everything you need to know about shopping with Joco Records

How do you ensure vinyl records are not damaged during shipping?

We use specifically designed, heavy-duty corrugated cardboard mailers with internal stiffeners to prevent corner dings and warping during transit.

What is the difference between 'New' and 'Mint' condition ratings?

'New' refers to factory-sealed records directly from the distributor, while 'Mint' refers to unsealed but perfect, unplayed records from our archival collection.

Do you offer international shipping for overseas collectors?

Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.

What is your return policy for defective or warped records?

If your record arrives with a manufacturing defect or significant warp that affects playback, you can return it within 30 days for a full refund or replacement.

Can I track my order once it has been dispatched?

Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery progress.

Do you buy used record collections?

We are always looking for high-quality used vinyl. Please contact our acquisitions team via the contact form with a list of your titles and their general condition.